All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors standard, domestic, and international orders may take up to 5-7 business days (excluding Saturdays, Sundays, and Holidays) to process.
- After your payment is authorized and verified, Standard orders can still take up to 5 business days, to process. This is just an estimate and doesn't include weekends or holidays.
Please note that due to COVID-19 orders to US destinations may take 10-20 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the final destination of the order.
- When your order has been shipped, you will receive an email with tracking information.
- For U.S. Domestic & International orders, we will use USPS, UPS, or FedEx to ship to locations.
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Card, Debit Card & PayPal.
Serene Zion is here to ensure you're saisfied with your order! If by chance you are not pleased with your order, please contact us within 15 days of your purchase and we can provide either a refund or replacement!
Please note, shipping costs are not refunded.
Customers who wish to return an item(s) should email firstname.lastname@example.org
Incorrect Shipping Information
- If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and provide us with the correct shipping information within 24 hours.
Notify us immediately via email at email@example.com
You must cancel your order within 24 hours for the cancellation to process.
If the item has already been shipped, please email us at firstname.lastname@example.org